Check the track is in a supported format, if it’s not it will not play.

     Jongo supports
-    MPEG: 8kbps - 320kbps (this includes MPEG-1-Layer -III, MPEG-2Layer-III and MPEG2.5-  Layer-III)
-    WMA: 64kbps - 385kbps (WMA4, WMA7, WMA8 and WMA9, including support for VBR & CBR)
-    AAC-LC: 16kbps - 320kbps (M4A but not M4P) - media streaming only.

     Jongo does not currently support:
-    WMA Pro 10 radio streams or
-    WAV in media player mode.
-    All lossless formats such as Apple Lossless
-    AAC+ codecs. Some AAC M4A files use the AAC codec and some use the AAC+ codec.

Note – Jongo will not play DRM protected content.

If you are still having problems streaming please contact technical support here