Skip to main content
PURE Help Centre
English
Deutsch
Français
Italiano
Contact Us
Log in
New to PURE Help Centre?
Register for an account
Email Address
Password
Stay Logged In?
Need a password reminder?
Help Center
Knowledgebase
Knowledgebase
Elan Connect/Connect+
(1)
Is there an app for the Elan Connect/Connect+?
View all articles in Elan Connect/Connect+
Wireless Speakers
(46)
Do I need an Amazon account to use DiscovR?
StreamR - All FAQs
Do I need an Amazon account to use DiscovR?
Why do I need to sign into Amazon?
DiscovR - All FAQs
View all articles in Wireless Speakers
Wireless Music Systems
(31)
What is the USB device that came with my Jongo?
Checklist for getting your Jongo connected
I see a red flashing light while adding Jongo to my wireless network why?
Now connected, how do I stream music?
Streaming to your One Flow or Sensia 200D Connect as well as to your Jongo
View all articles in Wireless Music Systems
Internet Radios and Pure Connect / The Lounge
(65)
802.11n network support
'Waiting for upgrade....' message
Supported formats and bit rates
Binding your Reach F10 remote control
Important notes regarding internet radio bandwidth usage and broadband download limits
View all articles in Internet Radios and Pure Connect / The Lounge
Media Streaming and Flow server
(8)
Media streaming using a Macintosh computer
Using NAS (Network Attached Storage) systems
Troubleshooting media servers
FlowServer navigation trees explained
Which NAS boxes are compatible?
View all articles in Media Streaming and Flow server
Airplay Products
(12)
The status LED is flashing cyan on my Contour 200i
Upgrading the firmware (software) on your Contour 200i Air
"Unable to share details" message when setting up Contour i1 Air
No audio when iPod alarm is set on Contour i1 Air
Manually installing Contour i1 Air firmware
View all articles in Airplay Products
All Other Radios
(70)
Mains transformer getting warm
Do I lose alarm, preset or timer settings if my radio loses power?
Registering your Pure DAB radio
Important notes when using a Pure ChargePAK
Recommended headphone use
View all articles in All Other Radios
In Car Radio
(64)
Highway showing 'FM Transmitter Turned Off'
12/24 volt system support
Power adapter fuse rating
Highway windscreen mount/car charger lead has broken
Highway H270SB – Do not update this product with Highway H260DBi software
View all articles in In Car Radio
TV / Set Top Box
(3)
Instructions for finding your Avalon 300R connect firmware version
How to install the latest firmware onto your Avalon 300R Connect
Can I get free view in my area / what channels can I receive?
View all articles in TV / Set Top Box
Sales & Billing / Purchasing Accessories
(1)
Which ChargePAK for which product?
View all articles in Sales & Billing / Purchasing Accessories
Warranty Terms and Conditions
(9)
Warranty terms and returns procedure for 'in warranty' product - UK customers only
Out Of Warranty Process – International customers only
Warranty terms and returns procedure for 'in warranty' product - International customers only
Registration
What is refurbished/Outlet stock
View all articles in Warranty Terms and Conditions
General
(1)
GDPR and Privacy Policy
View all articles in General
