PURE Help Centre

News

Jun 23

Talk Radio & Talk Sport

Stations Talk Radio and Talk Sport have changed broadcast from DAB to DAB+. This means that for some older models, you may no longer be able to tune into these stations. You can check your radio's DAB+ compatibility via the...

May 28

General

Pure Connect / The Lounge connection messages

Occasionally due to internet connection issues, you may notice on your radio display one of the following error messages: "Unable to connect", "Network busy", "Error connecting to Pure Connect" or "This content is temporarily unavailable".

May 14

General

Service change Elan IR3 / IR5

Please note this FAQ only implies to the Elan IR3 / IR5

Jan 31

General

From the 28th February logging in via Facebook on the Pure Connect App will no longer be possible

Facebook are introducing some changes. As a result despite our best efforts these changes will unfortunately mean logging into the App via Facebook will no longer be available. You can still access live and on-demand radio by using the Pure...

Mar 12

General

Latest Pure Connect iOS 11 App release

Click here for more details

Jan 30

General

Update for Evoke Flow, Avanti Flow, Siesta Flow and Oasis Flow

Please click here

May 30

General

News: Closure of the Pure Connect desktop site From 12th June.

Click here for more details Für weitere Informationen klicken Sie hier Cliquez pour plus de détails Fai clic qui per maggiori dettagli

Mar 22

General

Pure Go app

Pure is pleased to announce new releases of the Pure Go app for Android and iOS. These apps have improved music tagging along with general app improvements. If you want to continue to enjoy music tagging on Highway, please ensure...

Feb 13

General

Alpine Ezi DAB customers

For Alpine Ezi DAB customers, please contact your local Alpine branch office or visit your local Alpine website for information on how to access your software upgrade http://support.alpine-europe.com Für Alpine Ezi DAB Kunden wenden Sie sich b...

Jun 17

General

Important news for Pure Sounds users

For more information click here Weitere Informationen finden Sie hier Pour plus d'informations, cliquez ici Per maggiori informazioni clicca qui

See all news

News

Talk Radio & Talk Sport

Pure Connect / The Lounge connection messages

Service change Elan IR3 / IR5

From the 28th February logging in via Facebook on the Pure Connect App will no longer be possible

Latest Pure Connect iOS 11 App release

Update for Evoke Flow, Avanti Flow, Siesta Flow and Oasis Flow

News: Closure of the Pure Connect desktop site From 12th June.

Pure Go app

Alpine Ezi DAB customers

Important news for Pure Sounds users

Knowledgebase

Elan Connect/Connect+ (1)

Wireless Speakers (46)

Wireless Music Systems (31)

Internet Radios and Pure Connect / The Lounge (65)

Media Streaming and Flow server (8)

Airplay Products (12)

All Other Radios (70)

In Car Radio (64)

TV / Set Top Box (3)

Sales & Billing / Purchasing Accessories (1)

Warranty Terms and Conditions (9)

General (1)

PURE Help Centre

Dashboard

News

Talk Radio & Talk Sport

Pure Connect / The Lounge connection messages

Service change Elan IR3 / IR5

From the 28th February logging in via Facebook on the Pure Connect App will no longer be possible

Latest Pure Connect iOS 11 App release

Update for Evoke Flow, Avanti Flow, Siesta Flow and Oasis Flow

News: Closure of the Pure Connect desktop site From 12th June.

Pure Go app

Alpine Ezi DAB customers

Important news for Pure Sounds users

Knowledgebase

Elan Connect/Connect+ (1)

Wireless Speakers (46)

Wireless Music Systems (31)

Internet Radios and Pure Connect / The Lounge (65)

Media Streaming and Flow server (8)

Airplay Products (12)

All Other Radios (70)

In Car Radio (64)

TV / Set Top Box (3)

Sales & Billing / Purchasing Accessories (1)

Warranty Terms and Conditions (9)

General (1)