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Notes for customers using the recent Android 4.4 (KitKat) update - FAQs / Internet Radios and Pure Connect / The Lounge / Apple\ Android Pure Connect App - PURE Help Centre

Notes for customers using the recent Android 4.4 (KitKat) update

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  • Pure Support - UK

Notes for customers using the recent Android 4.4 (KitKat) update

The recent Android 4.4 update has invalidated cached Offline Listening playlists on the Pure Connect app. This has so far been observed on Nexus 4 and Nexus 7.

Tracks still look like they are available but show the “error! media cannot be played” message when you try to play them.

This has occurred due to a change in authorisation keys in the Android operating system which unfortunately we have no way to resolve.

To reinstate your offline playlists you should delete your cached playlists and re-download them.
The quickest way to do this is to log out of your account on your device.