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Our FAQs section contains articles written by our support agents to help you.
Is there an app for the Elan Connect/Connect+?
View 1 article
StreamR - All FAQs
Can I listen audio over Bluetooth and also have the Alexa microphones muted?
Can I access my voice interaction history?
What do the different lights on my speaker mean?
Should I stream music using Wi-Fi or Bluetooth? And what is the difference?
View 46 articles
Wireless Music Systems
What is the USB device that came with my Jongo?
Streaming content stored on your PC to your Jongo
Notes for customers using BT Home Hub 4
Streaming to a Jongo from a Pure radio
Setting up Jongo using an iOS device
View 31 articles
Internet Radios and Pure Connect / The Lounge
Notes for Orange Livebox wireless routers
Adding stations to the O2 Joggler
Incorrect reading from Oasis Flow battery meter
Notes for customers using the recent Android 4.4 (KitKat) update
Pure Select App update
View 65 articles
Media Streaming and Flow server
Media streaming using a Macintosh computer
Using NAS (Network Attached Storage) systems
Troubleshooting media servers
FlowServer navigation trees explained
Which NAS boxes are compatible?
View 8 articles
No audio or broken audio on Contour 200i Air
My Contour 200i Air has too much bass
My Contour 200i does not appear on my iPod\ iPhone as a device to connect to
Why do I occasionally see an amber light on my Contour 200i?
Instructions for finding your Contour 200i firmware version.
View 12 articles
All Other Radios
Can I take my DAB digital radio overseas and still listen to the same stations?
Call handling while iPhone is docked to iDock products
Evoke Mio\ 1S blank display
Error code ERRS2
Manchester re-tune and coverage boost - 25 May
View 70 articles
In Car Radio
Highway 300Di displays 'No Content Found' when inserting a USB pen drive
Installing Highway 300Di with an active FM antenna
What happens if you lose the DAB signal in an area with poor signal?
App asks to use my phones microphone
Highway 600 unable to view contacts using an iOS device
View 64 articles
TV / Set Top Box
Instructions for finding your Avalon 300R connect firmware version
How to install the latest firmware onto your Avalon 300R Connect
Can I get free view in my area / what channels can I receive?
View 3 articles
Sales & Billing / Purchasing Accessories
Which ChargePAK for which product?
View 1 article
Warranty Terms and Conditions
Warranty terms and returns procedure for 'in warranty' product - UK customers only
Out Of Warranty Process – International customers only
Warranty terms and returns procedure for 'in warranty' product - International customers only
What is refurbished/Outlet stock
View 9 articles
View 1 article
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Digital radio switchover
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